Refund policy

At AuraMon, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused and in the same condition as received

  • Include the original packaging, tags, and accessories (if applicable)

  • Include proof of purchase or order information

Items that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened Pokémon trading card packs or products where the seal has been broken

  • Gift cards

  • Digital products

  • Downloadable items

  • Personalized or custom-made products

  • Items marked as final sale

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Order number

  • Description of the issue

  • Photos of the item

  • Photos of the packaging and shipping label

We will review your request and provide the appropriate solution, which may include a replacement, store credit, or refund.

4. Return Process

To request a return, contact our customer support team:

Email: contact@auramon.shop

Please include:

  • Your order number

  • Reason for return

  • Photos (if applicable)

Do not send items back before receiving return instructions from us.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

  • Original shipping fees are non-refundable unless the return is due to an error on our part.

  • We recommend using a trackable shipping service for returns.

AuraMon Shop is not responsible for items lost during return shipping.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to the original payment method.

  • Refund processing times may vary depending on your bank or payment provider.

  • Most refunds are completed within 5–10 business days after approval.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Exchanges

We currently handle exchanges on a case-by-case basis. If you need a replacement item, please contact us and we will assist you.

9. Contact Information

For questions regarding returns or refunds, please contact:

AuraMon Shop

2459 Hudson Street
Wayne, NJ 07477
United States

Email: contact@auramon.shop

Phone: +1 (479) 345-1674