At AuraMon Shop, we offer pre-order products to allow customers to reserve upcoming Pokémon-related products before their official release or arrival. This Pre-Order Policy explains the terms and conditions that apply to pre-order purchases.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that is not currently available for immediate shipment but is expected to become available at a future date.
By placing a pre-order, you agree to wait for the product to become available before it is shipped.
2. Pre-Order Payment
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Full payment is required at the time the pre-order is placed unless otherwise stated.
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Your payment authorizes AuraMon Shop to reserve your product and fulfill your order once inventory becomes available.
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Pre-order prices are subject to change only before purchase confirmation. Customers who have completed payment will not be charged additional amounts unless agreed upon.
3. Estimated Release Dates
Release dates provided for pre-order items are estimates only and may change due to:
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Manufacturer delays
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Supply chain issues
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Shipping delays
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Unexpected production changes
AuraMon Shop is not responsible for delays caused by manufacturers, distributors, or shipping carriers.
4. Pre-Order Shipping
Pre-order items will be shipped as soon as they become available.
If your order contains both in-stock items and pre-order items, your entire order may ship together once all items are available unless separate shipping arrangements are offered.
Additional shipping charges may apply if you request items to be shipped separately.
5. Pre-Order Cancellations
Pre-order cancellations may be requested within 14 days of purchase, provided the item has not already been prepared for shipment or allocated.
After this period, cancellations may not be accepted due to inventory commitments with suppliers.
To request a cancellation, contact:
Email: contact@auramon.shop
6. Pre-Order Refunds
If AuraMon Shop is unable to fulfill your pre-order due to product cancellation, supplier issues, or inventory limitations, you will receive a full refund.
Approved refunds will be issued to the original payment method and may take 5–10 business days to appear depending on your payment provider.
7. Changes to Pre-Order Products
Manufacturers may make changes to products before release, including:
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Packaging designs
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Product appearance
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Included accessories
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Product specifications
AuraMon Shop is not responsible for manufacturer changes.
8. Limited Availability Items
Some pre-order products may have limited quantities. Placing a pre-order does not guarantee fulfillment until inventory is confirmed.
If a product becomes unavailable, affected customers will be notified and refunded.
9. Returns and Exchanges
Once delivered, pre-order products are subject to our standard Return and Refund Policy.
Certain collectible items, including opened trading card products or sealed collectibles that have been opened, may not be eligible for return.
10. Contact Information
If you have questions about a pre-order, please contact us:
AuraMon Shop
2459 Hudson Street
Wayne, NJ 07477
United States
Email: contact@auramon.shop
Phone: +1 (479) 345-1674